Midland General FAQs

Q: How can I get in touch with Customer Service?

A: The Midland Customer Support team is located at our headquarters in Kansas City, Missouri, USA and is in the office M-F, 8-4:30 Central Standard Time. The best way to reach our Customer Support Ambassadors is via email during business hours. You can send your request to support@midlandusa.com or submit a request here.

You can also reach Midland Support via the chatbot located here in the help center and on our website. Please look for the blue chat bubble in the bottom corner of the page.

Midland Support works to answer your questions in the order in which they are received, as quickly as possible.

This Midland customer support and contact form is directed to, and affiliated only with, our North American office in Kansas City, Missouri, USA. To find your nearest Midland affiliate overseas, please visit the website of the country nearest to you, which can be found at the bottom of this page. 

Please be sure to check spam or junk folder for reply and add support@midlandusa.com to your trusted sender list.

Q: Where can I find Midland on social media?

A: Instagram, Facebook, "X", YouTube and TikTok: @MidlandUSA

LinkedIn: Midland Radio Corporation

Q: How can I subscribe to receive your emails?

A: You can subscribe to Midland's emails by entering your email address at the bottom of any page on the Midland website. Look for the box that says Stay Connected With Midland. These emails include details about new products, promotions and Midland USA news. You can opt out at any time. 

Q: Why won't my promo code work?

A: Midland's promo codes are only applied to discount eligible products. Discount eligible items do not include the BizTalk product line, newly released products and some one-off items, such as the Ammo Can. 

Q: Why won't my promo code take off my discounted / free item?

A: The item must be added to your cart first in order for the promotion to be applied.

Q: Where are Midland products manufactured?

A: All of Midland's products are designed, tested, and assessed via quality control here in Kansas City, Missouri. However, our products are manufactured overseas.

Q: I would like to request a donation to my group or event. How can I do that?

A: Please follow this link to fill out the Donation Request online. Once submitted, the form will go to the team that manages donations to review. Please note, due to the volume of donation requests we receive, Midland is not able to support every opportunity.