Business Radios Customer Support

For Business product questions and programming help, please contact Midland Customer Experience at support@midlandusa.com, Monday-Friday, 8:00 am - 4:30 pm CST.

You can also visit our FAQ page for commonly asked questions and answers. 

Business Radio Programming

You are able to download the Business Radio programming software here:

BR180

BR180 Software Download

BR180 Programming Software Instructions

BR200

BR200 2020 2nd Gen Software - Serial number greater than 19500001

BR200 1st Gen Original Software Download - Serial number less than 19500001

BR200 Programming Software Instructions

* Note these are PC compatible only. Programming cable required.

MB400

MB400 Programming Software

MB400 Programming Instructions

* Note these are PC compatible only. Programming cable required.

License-Free FRS

BR10 Programming Software

Helpful Resources

Coverage and Range

Batteries and Chargers

About the FCC / Licensing

Programming Tips and Tricks

Technology and Compatibility

Windows 11 Prolific Driver Compatibility

Returns or Warranty Process

1. Warranty Registration - Please register your products here. You will need to be able to furnish a proof of purchase or order number, as well as the serial number of the item(s)
2. To submit a warranty claim, please use our Returns, Claims, and Warranties Portal. You will need to be able to furnish a proof of purchase or order number, as well as the serial number of the item(s).
   
   1. Please send a detailed description of the issue your product is having.
   2. Support will determine if this is a simple replacement, or if the item should be brought in for repair. 
      1. If sending the item for repair, we will send you a label. Please pack the item carefully and send back using the label, with a copy of any correspondence with Support, if possible. Be aware the turn-around time could be up to two weeks to receive, assess, repair, and ship back
         1. You typically will not need to return accessory items such as AC/DC adapter, batteries, etc., unless specifically directed if they might be related to the problem
      2. If the item is determined to be a within the warranty timeline and guidelines, Midland will ship a replacement, a full refund if it has been purchased directly from Midland, or issue a store credit.

Midland's full warranty policy can be found here: What is Midland's Warranty Policy?