For Business product questions and programming help, please contact Midland Customer Experience at support@midlandusa.com, Monday-Friday, 8:00 am - 4:30 pm CST.
You can also visit our FAQ page for commonly asked questions and answers.
Business Radio Programming
You are able to download the Business Radio programming software here:
BR180
BR180 Programming Software Instructions
BR200
BR200 2020 Software - Serial number greater than 19500001
BR200 Original Software Download - Serial number less than 19500001
BR200 Programming Software Instructions
* Note these are PC compatible only. Programming cable required.
MB400
MB400 Programming Instructions
* Note these are PC compatible only. Programming cable required.
Helpful Resources
Windows 11 Prolific Driver Compatibility
Returns or Warranty Process
- Warranty Registration - Please register your products here. You will need to be able to furnish a proof of purchase or order number, as well as the serial number of the item(s)
- Non-warranty returns: Please use our Returns Portal. You will need an order number or a tracking number as well as the shipping zip code or email
- Warranty Service and Technical Support:
- To begin a warranty claim for your items please send an email to support@midlandusa.com
- You will need to furnish a proof of purchase and possibly the serial number(s) of the affected item(s)
- Please also send a detailed description of the issue your product is having
- Support will determine if this is a simple replacement, or if the item should be brought in for repair.
- If sending the item for repair, we will send you a pre-paid label. Please pack the item carefully and send back using the label, with a copy of the correspondence with Support, if possible. Be aware the turn-around time could be up to two weeks to receive, assess, repair, and ship back
- You typically will not need to return accessory items such as AC/DC adapter, batteries, etc., unless specifically directed if they might be related to the problem
- If the item is determined to be a 1:1 replacement, Midland will ship it that day, at no cost to you
- If sending the item for repair, we will send you a pre-paid label. Please pack the item carefully and send back using the label, with a copy of the correspondence with Support, if possible. Be aware the turn-around time could be up to two weeks to receive, assess, repair, and ship back
Midland's full warranty policy can be found here: What is Midland's Warranty Policy?
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