For Business product questions and programming help, please contact Midland Customer Experience at support@midlandusa.com, Monday-Friday, 8:00 am - 4:30 pm CST.
You can also visit our FAQ page for commonly asked questions and answers.
Submit requests for BizTalk warranty repairs and replacements here.
Business Radio Programming
You are able to download the Business Radio programming software here:
BR180
BR180 Programming Software Instructions
BR200
BR200 2020 2nd Gen Software - Serial number greater than 19500001
BR200 1st Gen Original Software Download - Serial number less than 19500001
BR200 Programming Software Instructions
* Note these are PC compatible only. Programming cable required.
MB400
MB400 Programming Instructions
* Note these are PC compatible only. Programming cable required.
License-Free FRS
Helpful Resources
Windows 11 Prolific Driver Compatibility
Returns or Warranty Process
- Warranty Registration - Please register your products here. You will need to be able to furnish a proof of purchase or order number, as well as the serial number of the item(s)
- To submit a warranty claim, please use our Returns, Claims, and Warranties Portal. You will need to be able to furnish a proof of purchase or order number, as well as the serial number of the item(s).
- Please send a detailed description of the issue your product is having.
- Support will determine if this is a simple replacement, or if the item should be brought in for repair.
- If sending the item for repair, we will send you a label. Please pack the item carefully and send back using the label, with a copy of any correspondence with Support, if possible. Be aware the turn-around time could be up to two weeks to receive, assess, repair, and ship back
- You typically will not need to return accessory items such as AC/DC adapter, batteries, etc., unless specifically directed if they might be related to the problem
- If the item is determined to be a within the warranty timeline and guidelines, Midland will ship a replacement, a full refund if it has been purchased directly from Midland, or issue a store credit.
- If sending the item for repair, we will send you a label. Please pack the item carefully and send back using the label, with a copy of any correspondence with Support, if possible. Be aware the turn-around time could be up to two weeks to receive, assess, repair, and ship back
Midland's full warranty policy can be found here: What is Midland's Warranty Policy?
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