Missing or Damaged Items From Your Order

If you’ve received your Midland order and some items are missing or damaged, don’t worry—our support team is here to help make things right. This article guides you through the steps for reporting missing products from your shipment so we can resolve the issue quickly and get your complete Midland Radio order delivered.

Verify Your Shipment Contents

• Check the packing slip or order confirmation for the full list of items.
• Carefully inspect the package and packing materials for smaller components or accessories.
• Note which items are missing or damaged, and take pictures if applicable before contacting Midland support.

Gather Order Information

• Order number and date of purchase
• Your full name and shipping address
• A description or clear photographs of the items and packaging

Contact Midland Customer Support

1. Visit www.midlandusa.com and navigate to the 'Contact Us' page. You are able to call, text, or email Support.
2. You will need to be able to provide your order details and a description.
3. Submit your request. The Midland team will verify your claim and arrange shipment of the missing items.

Self-Serve in the Midland Returns Portal

1. Visit the Midland Returns Portal and enter either your email or zip code and your order or tracking number. The system will walk you through the process and can automatically reship the missing item(s).
2. Support will reach out if they have any follow-up questions.
3. All communications will be sent to your email for the new order.

Resolution and Next Steps

Midland is committed to your satisfaction. By providing order information and a clear report, you help us correct issues quickly. Our dependable support team ensures you receive every component from your order, so you can trust Midland to deliver reliable communication solutions every time.